Answers for operators
running on Columbox.

Columbox extracts inquiry details from inbound emails (dates, room types, meal plans, pax) and pushes the structured data into Columbus. It can also parse operator PDF contracts into JSON and sync rate codes to the PMS after review.

Most properties can connect their inbox and complete a first workflow in under a day. Contract digitization timelines depend on PDF variety and the number of rate templates you want supported.

We use least-privilege OAuth access for email, and you control which inboxes and labels are connected. Data handling, retention, and access controls are covered during onboarding based on your security requirements.

You decide the automation boundary. Common setup: create drafts automatically, then require staff approval for sending quotes or syncing rate changes into Columbus.

Typically reservation and contracting inboxes (for example, reservations@ and contracts@). You can scope access by labels so only specific threads are processed.

Pricing is quoted based on rooms, inquiry volume, and which workflows you need (inquiries only vs. contracts and rate code automation). See the pricing page for plan structure or request a quote for your property.

Yes. Enterprise setups can manage multiple properties with per-property permissions, separate inbox scopes, and standardized contract parsing across operators.

Request a demo, connect the relevant inbox, and we will validate the end-to-end Columbus sync on a small set of live inquiries before you expand to contracts and rate codes.